Policies
In order to provide the best quality services we ask that you please read through our policies prior to making an appointment
Booking appointments
We require a credit card in order to book any appointments. The card will not be run for payment until the time of appointment if you choose to use it, or if we have a late cancellation. We will not hold any appointments unless a card is provided to the front desk upon booking.
Cancellations / No Shows
We are aware that things happen, however to ensure that we can accommodate all of our guests and perform high quality services, we require that you provide a 24 hour notice to cancel or reschedule any appointments. In the case that a 24 hour notice is not provided, your card on file will be run for 50% of the service fee in addition to a 20% gratuity.
Deposits
Some services will require a non-refundable 50% deposit in order to hold the appointment date and time. If an appointment is cancelled or rescheduled ahead of 24 hours the deposit will be credited to your account for future services. Anything cancelled after 24 hours will not be credited to account.
Late Arrival
We ask that all clients give themselves adequate time for travel as well as searching for parking. Late appointments may be subject to a service change to what we are able to provide at the time or a loss of the appointment.
Returns
Our team at Scarlett Rose always strives to do our best to accommodate all of our clients needs. If you find that you do not love a product that you have purchased, exchanges can be made within 7 days of purchase for a product of equal or less value. There will be no cash or credit refund.